Effective Date: 06-05-2025
At Jowayl, we strive to deliver your orders quickly, safely, and efficiently. Below is everything you need to know about our shipping process.
1. Shipping Coverage
We currently ship across India.
2. Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed the next working day.
3. Delivery Time
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Standard Shipping (India): 4–7 business days
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Express Shipping (if available): 1–3 business days
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Note: Delivery times may vary due to factors beyond our control (e.g., courier delays, holidays, remote locations, or weather disruptions).
4. Shipping Charges
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Free standard shipping on all prepaid orders over ₹599 (India only)
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Cash on Delivery (COD) charges may apply based on your order value
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Express shipping charges are calculated at checkout based on location and package weight
5. Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS so you can monitor your shipment’s progress.
6. Delays & Exceptions
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We are not responsible for delays caused by courier partners, or force majeure events.
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In case of delay beyond expected time, please reach out to our support team for assistance.
7. Address Accuracy
Please ensure your shipping address and contact details are accurate at the time of placing your order. We are not liable for orders shipped to incorrectly provided addresses.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you for a reshipment. Reshipping charges may apply.
9. Contact Us
If you have any questions or issues regarding shipping, feel free to reach out:
Jowayl
Email: support@jowayl.com
Website: https://www.jowayl.com